Last updated September 2026
Contact
Questions about a purchase, a refund, or a test you bought? Side of You is run by XU JUNYUAN, an individual seller based in China, and email is the fastest way to reach a person.
Email us
We answer in English and reply to most messages within two business days. There is no phone line and no live chat — email keeps the record straight.
What to include
- The transaction reference from your Paddle receipt (it starts with
txn_), or the email address you used at checkout. - What you were trying to do, and what happened instead.
- If it is about a refund, put “Refund request” in the subject line so it is not missed.
Common questions
- “What is this charge from PADDLE.NET?” That is your test purchase. Paddle is the seller of record for every order, so its name appears on your statement instead of ours. Send us the date and amount and we will confirm it.
- I paid but there is no test. Open the link in your receipt, or the test page, and give it a few seconds — the access is created when the payment is confirmed. If it still is not there, email us and we will fix it.
- I want my data deleted. Email us from the address you bought with. The Privacy Policy explains what we can delete immediately and what tax rules require us to keep.
Before you write
These tests are entertainment, not a diagnosis or a crisis service. If you need help with your mental health, please contact a qualified professional or your local support line — we are not able to provide that kind of help.